Hello Vojtech, I am writing regarding Order #1457. The parcel was never delivered to me and was returned to Cultwear. You confirmed that the parcel had been returned and we subsequently agreed to arrange a new shipment. More than three weeks ago, I sent you the complete details required for the reshipment. Since then, I have received no response, no new tracking number and no confirmation that the order has been shipped again. At this point, I am no longer willing to proceed with another reshipment. I am therefore terminating the purchase and requesting a full refund of €106.99 to the original payment method. Please do not ship the order again. The situation is straightforward: the goods were never delivered to me, the parcel has been returned to Cultwear, and Cultwear currently has both the goods and the payment. I have also allowed more than three additional weeks for the matter to be resolved after the return, without any action or response from your side. Please process the full refund and send me written confirmation of the refund no later than 1 October 2026. I am also submitting a complaint regarding this transaction to the payment service used by Cultwear. If the refund has not been processed by that date, I will open a formal dispute with the issuing bank on 2 October 2026 and provide the bank with the complete documentation, including the order confirmation, payment record, shipment and return tracking, our correspondence, confirmation that the parcel was returned to Cultwear, and the unanswered reshipment instructions. I would still prefer to close this matter directly with Cultwear. At this stage, however, the only resolution I will accept is a full refund. Please confirm receipt of this email and the refund. Best regards, Anna Mikheeva
